Technical support and user manuals

As well as selling the products we are also passionate about supporting them as well. We want you to get the most from your CCTV system, whether it be remote accessing a CCTV camera, being able to retrieve footage captured on your DVR recorder and so on. This section features a number of software downloads that we can use when giving help and advice to customers. We have chosen not to make it a secure page but you will probably need some help from us before downloading items from it.

If you are looking for help, advice or CCTV technical guides then have a look at our video tutorials, you could also have a read through our frequently asked questions.

IP Manuals and Guides

AI Event Management
A guide for using the Event Management area on your NVR.

NVR Quick Start guide
Setting up your new NVR for use with your network.

NVR General User Manual (v1.4.4)

Manual for the Network Recorders

IP Camera Setup

Setting up an IP camera for use with your network.

IPTool Software
Software to scan your network for IP cameras/NVRs.

Analogue Manuels and Guides

HD Camera Guide
A guide to HD-TVI Cameras

CCTV42 Hybrid HD-TVI 1080p DVR User Manual
The CCTV42 HD-TVI 1080p DVR Full User Manual includes the 4, 8 & 16 Channel DVRs.

How to back up footage
A guide to backing up footage your DVR

Setting up the ANPR 3 Camera
A guide on how to set up the ANPR camera.

Outdoor PTZ Camera Instructions
This pdf gives instructions on how to install and configure our outdoor PTZ cameras.

Software Guides

NVMS Setup
Setting up the NVMS software for viewing your cameras on a computer.

NVMS Backup Guide
Backing up footage when using the NVMS software.

SuperLive Plus User Manual
The user manual for the latest app can be downloaded for free from either the
Apple Store or Google Play store for both smartphones and tablets.

Workaround for using Gmail for CCTV
Email through Google has been changed by them to be more secure this workaround will get you back up and running.